Privacy Policy
Your privacy matters to us. Learn how ProntoServe collects, uses, protects, and manages the information you share with us.
Last Updated: [18.July.2026]
On This Page
7. Sharing of Information
1. Introduction
ProntoServe Integrated Facility Management Services ("ProntoServe", "we", "our" or "us") respects the privacy of individuals who interact with us, including website visitors, clients, prospective clients, vendors, service partners, job applicants and other individuals. This Privacy Policy explains how personal information submitted through this website or through other authorised communication channels (such as email, phone, messaging platforms or physical forms) may be collected, used, stored, shared and protected by ProntoServe. By using this website or by sharing your information with us through any authorised channel, you acknowledge that you have read and understood this Privacy Policy, subject to applicable law.
2. Information We May Collect
Depending on how you interact with us, we may collect and process the following categories of information: • Full name • Phone / mobile number • Email address • Company or organisation name • Designation and department (where applicable) • City / location • Service requirements and areas of interest • Details of your inquiry, request or message • Documents or information you voluntarily upload or share with us • Information submitted through contact, inquiry, feedback or complaint forms • Technical information such as browser and device information, IP address, date and time of access, pages viewed, referring URLs and general website usage information, collected through cookies and similar technologies where applicable. We collect only such information as is reasonably necessary for legitimate business purposes, including responding to your requests, providing our services, managing our relationships and complying with applicable legal and regulatory requirements.
3. How We Use Information
We may use the information we collect for one or more of the following purposes: • To respond to your inquiries, requests and service requirements • To contact you regarding your inquiry, request, proposal or ongoing engagement • To prepare and share service proposals, quotations, presentations or other business communications • To provide, operate and improve our integrated facility management and related services • To manage and strengthen our relationships with clients, vendors, partners and other stakeholders • To improve the functionality, security and user experience of our website and digital channels • To monitor, detect and prevent fraud, misuse, security incidents or violations of applicable policies • To comply with legal, regulatory, contractual, audit or compliance obligations. ProntoServe aims, on a best-effort basis, to respond to general website inquiries within 24 (twenty-four) hours. Actual response times may vary depending on the nature and complexity of the request, availability of relevant personnel and other operational factors.
4. Contact and Inquiry Forms
Information submitted through our website contact, inquiry or service request forms is used primarily to: • Understand your requirement, context and expectations • Contact you through the details you have provided • Share information about our services, capabilities and proposed solutions • Arrange calls, meetings, site visits or assessments where relevant • Maintain internal records of inquiries and follow-up actions. Please avoid sharing unnecessary sensitive personal information (such as financial information, health information or highly confidential personal details) through general contact or inquiry forms. If such information is required for a specific legal, contractual or complaint-related purpose, we will guide you on the appropriate and secure channel for sharing it.
5. POSH and Confidential Complaint Information
ProntoServe recognises the importance of confidentiality and sensitivity in handling complaints and information submitted under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 ("POSH Law"). Information shared in connection with POSH complaints or related proceedings is handled in accordance with applicable law, internal policies and organisational procedures, with appropriate confidentiality, access controls and need-to-know restrictions. Sensitive POSH complaint details should not be submitted through the ordinary "Contact Us" or general inquiry forms on this website where a dedicated complaint mechanism, email address or form is provided. Please use the designated POSH complaint channel(s) communicated by your organisation or by ProntoServe for such matters. While we take reasonable steps to protect POSH-related information, we do not and cannot promise absolute confidentiality in all circumstances, particularly where disclosure is required under applicable law, by competent authorities or for the protection of affected individuals.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies (such as pixels, tags and scripts) to support: • Essential website functionality and navigation • Security and fraud prevention • Performance monitoring and load management • Analytics and aggregated usage statistics • User experience, such as remembering certain preferences. Where required by applicable law, we may display a cookie banner or consent mechanism to help you manage your preferences. You can also manage or disable cookies through your browser settings. Please note that certain cookies are essential for the website to function correctly, and blocking them may impact your ability to use some features.
7. Sharing of Information
ProntoServe does not sell personal information. We may share personal information, on a need-to-know basis and only when reasonably necessary, with the following categories of recipients: • Authorised ProntoServe personnel involved in delivering services, handling inquiries or managing relationships • Third-party service providers who support our website hosting, IT infrastructure, communications, security, analytics, facility management operations or other business processes • Professional advisers such as legal, tax, compliance or audit professionals, where such sharing is necessary and subject to appropriate obligations • Government authorities, regulators, courts, tribunals, law-enforcement agencies or other competent authorities where disclosure is required by applicable law, regulation or legal process • Any other party where you have provided valid consent, or where such sharing is otherwise permitted under applicable law. Where we engage third parties to process personal information on our behalf, we seek to ensure that they handle such information in a manner consistent with applicable privacy and security requirements.
8. Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse or loss. These measures may include access controls, role-based permissions, secure configurations, encryption or pseudonymisation where appropriate, staff awareness measures and other security practices proportionate to the nature of the information and the risks involved. However, no internet-based system, email transmission or electronic storage method can be guaranteed to be 100% secure. While we strive to protect personal information, we cannot guarantee absolute security of information transmitted to or from our systems.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for: • Providing and supporting our services • Managing our relationships with clients, vendors and other stakeholders • Addressing queries, disputes or complaints • Exercising or defending legal claims • Meeting contractual, legal, regulatory, tax or audit obligations. Retention periods may vary depending on the type of information, the context of collection and applicable legal or regulatory requirements. Once information is no longer required for the above purposes, we will take reasonable steps to delete, anonymise or securely store it in accordance with applicable law and our internal policies.
10. Data Principal / User Rights
Subject to applicable Indian data protection and privacy laws, individuals whose personal information we process may have certain rights in relation to their information. These may include, where applicable: • The right to request information about how we process their personal data • The right to request access to the personal data we hold about them • The right to request correction or updating of inaccurate or incomplete information • The right to request erasure of personal data in specific circumstances permitted by law • The right to raise concerns or grievances regarding the handling of their personal data • Any other rights available under applicable law from time to time. To exercise any privacy-related rights or to raise a concern, you may contact us using the details provided in the "Privacy & Grievance Contact" section below. We may need to verify your identity and request additional information before responding, in order to protect your privacy and security.
11. Third-Party Links
Our website may contain links to external websites, applications or services that are not operated or controlled by ProntoServe. If you access a third-party website or service through a link on our website, please note that the privacy practices and content of such third-party sites are governed by their own privacy policies and terms, not by this Privacy Policy. We encourage you to review the privacy policies of any third-party websites or services you visit before providing them with your personal information.
12. Children’s Privacy
Our general website and commercial services are not intended to knowingly collect unnecessary personal information from children. Where we receive information relating to a child for a legitimate purpose (for example, in connection with a legal, safeguarding, safety or complaint-related matter), we will handle such information in accordance with applicable laws and with appropriate safeguards, taking into account the best interests of the child and the sensitivity of the information. If you believe that a child’s personal information has been shared with us inappropriately through this website, please contact us using the details in the "Privacy & Grievance Contact" section so that we can review and address the situation as appropriate.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, technology, our services or our internal practices. When we make material changes, we will update the "Last Updated" date at the top of this page. The latest version of this Privacy Policy, as published on this page, will apply to our handling of personal information. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
14. Privacy & Grievance Contact
For privacy-related questions, requests or grievances regarding your personal information, please contact: ProntoServe Integrated Facility Management Services India Pvt. Ltd., Email: care@prontoserve.co.in, Phone: +91 74163 91999, Address: Sri Gurudatta Commercial, near Metro Station Jntu College, Sardar Patel Nagar, Hyder Nagar, KPHB, Kukatpally, Hyderabad, Telangana 500072, When you contact us, please provide sufficient details about your request or concern so that we can understand and respond appropriately. We may contact you for additional information where required to verify your identity or to clarify your request.If you are not satisfied with the response you receive, you may have the right to escalate your concern to the relevant data protection or regulatory authority in India, in accordance with applicable law.